HOW IT WORKS
Remote Support Actions
1. Purchase a Voucher Package
To purchase a voucher or a voucher package, have a look at our Pricing options. Once a voucher or voucher package has been purchased, we will be notified and we will be able to assist with your IT frustrations. You will receive a invoice for the purchase within 24 hours.
2. Contact Us
Once you have purchased your voucher package connect with us via one of our contact options. Provide a short description on the problem, so that the correct technical assistant can get on the task of solving your issue.
3. We Will Respond
We will respond to your request as soon as possible. Please allow at least 1-2 hours for assistance.
4. Initiate Remote Support
One of our preferred user platforms may be downloaded from the Remote Support section on our Home Page. Once the program is running we will connect to your PC/Server and you will be prompted to allow the connection.
5. We Resolve Your Problem
Once we are successfully connected we will do our very best to resolve the problem on your device (pc/laptop/server). The technician will be in contact with you during this time via Telegram, WhatsApp, Email, or Call. If we cannot resolve your IT problem via Remote Support, we will discuss alternative options with you as well as the costs involved.
6. Redeem Vouchers
When the connection is done and your problem is sorted, you will be notified how many vouchers has been redeemed from your account.
